Q1: What is the typical delivery time for orders?
A: We can ship within 5 days if the items are in stock. For new production, the lead time is approximately 25 days.
Q2: What is the warranty period for your equipment?
A: Generally, we provide a 12-month warranty for key components starting from the date of receipt.
Q3: How do you handle quality issues or broken parts?
A: If you encounter problems, please provide photos or videos. We offer technical support and free replacement of key parts within the 12-month warranty period.
Q4: What payment methods and trade terms do you offer?
A: We require a 30% deposit with the 70% balance due within 3 working days after receiving the B/L copy. Trade terms include EXW, FOB, CIF, and CFR.
Q5: Do you support customized product requirements?
A: Yes, we provide both standard models and fully customized products to meet specific material handling needs.
Q6: Are you a direct manufacturer?
A: Yes, we have our own factory and over 13 years of experience in the material handling equipment industry.